#

Complaints

Within two months from the date on which the service was provided or should have been provided, the passenger can file a complaint by filling out the following form or sending a registered letter to the following address: Toscana Regionale Marittima S.p.A. – Toremar Piazzale dei marmi n.12 int.2 57123 Livorno using the paper form. Download the form.
The final response to the complaint is provided within two months of receiving it.
1. Complainant's data
2. Information about the user (if different from the complainant) and about any other passengers

› Data protection guidelines

GO
NOTICE TO PASSENGERS

Passengers are advised that, only after presenting a complaint to

Toscana Regionale Marittima S.p.A. ¡V Toremar, Ufficio Relazioni con il Pubblico
Piazzale dei Marmi n.12 int.2, 57123 ¡V Livorno
e-mail: urp@toremar.it
Fax: 0586.224624

and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:



To know more visit www.autorita-trasporti.it


If the passenger does not receive a response to the complaint within the above-mentioned deadline, he may use the out-of-court dispute resolution procedure and file a complaint with the Traffic Regulation Authority in a second instance.

We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with Toremar regarding tickets or other services you have acquired as a consumer. This platform is available here.

In the event of a delay in the transport company's response to the complaint, the passenger is entitled to automatic compensation in accordance with point 5 of Resolution No. 83/2019 of the Transport Regulatory Authority, which is available at the following link: https://www.autorita-trasporti.it/wp-content/uploads/2019/07/All.-A-delibera-n.-83_2019.pdf.