Within two months of the service being provided or of the date it should have been provided, customers may send a complaint using the form below:


Data protection guidelines


Passengers are advised that, only after presenting a complaint to

Toscana Regionale Marittima S.p.A. V Toremar, Ufficio Relazioni con il Pubblico
Piazzale dei Marmi n.12 int.2, 57123 V Livorno
Fax: 0586.224624

and waiting 60 days from its presentation (for trips from Italian ports or those arriving in Italy from ports outside the EU),they may contact the Autorità di Regolazione dei Trasporti under the provisions of EU Regulation n. 1177/2010 on the rights of passengerstransported by sea or on inland waterways using the telematic system (SiTe) on the Authority's website, or the form to be sent by registered post to Via Nizza, 230 - 10126 Turin, or by email to one of these addresses:

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We inform you that you can use the ODR (Online Dispute Resolution Platform) platform, managed by the European Commission, to resolve disputes with Toremar regarding tickets or other services you have acquired as a consumer. This platform is available here.