Regulation  (UE) n. 1177/2010 governs the rights of passengers transported by sea or on inland waterways, obliging carriers to provide certain information and specific rights in the event of delays, cancellations and changes of itinerary.
The body responsible for implementing Regulation  (UE) n. 1177/2010 for the Italian State is:

ART – Autorità di Regolazione dei Trasporti
Via Nizza, 230
10126 – TORINO

The full text of Regulation  (UE) n. 1177/2010 and further information on passenger rights can be found at these links:

Regulation (UE) n. 1177/2010 (pdf);

Summary of provisions of Regulation (UE) n. 1177/2010

General conditions;

Service Charter.


Regulation  (UE) n. 1177/2010 defines the rights of passengers with disabilities or reduced mobility (PMR) who are guaranteed rights of transport on the same conditions as those applying to all other passengers.
If tickets are purchased on line, the PMR must check the ASSISTANCE box in the LIST OF PASSENGERS section.
If the ticket is purchased through a call centre or travel agency the need for assistance must be communicated directly to the telephone operator or travel agent.
The Carrier provides the PMR with a form that must be completed and consigned a reasonable time before departure in order to allow the Carrier to communicate information on access conditions and assistance to staff on board.
Further information on the procedures to follow can be found at these links:

Regulation (UE) n. 1177/2010 (pdf);

General conditions art. 17.

Service Charter 5.5