General conditions of carriage
Embarkation and disembarkation
Passengers travelling with vehicles are asked to present themselves at the embarkation point with a valid ticket, at least 30 minutes prior to departure of the ship. Embarkation cannot be guaranteed for those who fail to do so. Those in possession of a ticket issued before the day of departure must check that there have not been any variations in the service beyond the Company's control.
Booking and Tickets
Seats and vehicle spaces may be booked in advance on the Toremar website, at the Toremar ticket offices in the ports of departure and at authorised travel agencies. For each seat booked, the ticket is subject to a booking fee as provided for in the fare table.
The reductions, available to eligible persons, are applicable to the standard fares, and do not apply to any supplementary charges. They are not cumulative.
Passengers and Children
Children aged under 12 years must always be accompanied by an adult passenger. Information on fare reductions for children for each age group is available in the fare table.
Each passenger is entitled to take on board, free of charge, 20 kg gross of hand luggage on ferries, and 10 kg when travelling on high-speed vessels. Minors travelling at half fare are entitled to half of the allowance. Permitted luggage comprises those items for the passenger's personal use that are normally transported in suitcases, travel bags, boxes or similar.
Toremar allows passengers to transport dogs, cats and other small animals with them. Dogs must wear a muzzle and be held on a leash, and other small animals must be transported in a cage or carrier, which are the passenger's responsibility. Pets are not allowed lounges. They are restricted to external decks, or designated kennels where available, until disembarkation.
Passengers with reduced mobility
Disabled passengers have priority embarkation rights on Toremar vessels. Passengers requiring treatment or assistance must state this at the time of booking and should advise the ticket office at the port of departure (contact details are available on http://www.toremar.it/en/) of the type of assistance required at least 48 hours prior to departure, either in person, or by telephone, fax or email.
The time spent by passengers on board Toremar ferries is governed by current legislation and, in the event of particular situations, by instructions issued by the ship's Captain. Upon purchasing the ticket, the passenger undertakes to enter into a relationship with Toremar characterised by mutual rights and duties, as set forth in the Service Charter.
Vehicles are embarked on the basis of instructions given by the ship's Captain and/or by his subordinates, and may be placed on any of the ship's decks. They shall be embarked, parked (with the handbrake and gear engaged and lights turned off) and disembarked by the passenger, at his own responsibility. Any alarm systems and electrical anti-theft devices must be switched off when embarking.
Obligations of Toremar in the event of disservice
Toremar undertakes to ensure utmost assistance to passengers in the event of disservice.